TERMS & CONDITIONS
Welcome to IB PrimeX. We kindly ask you to read these Terms & Conditions before using our website or placing an order. By accessing our website, you agree to these terms, which are designed to ensure a safe, transparent, and reliable experience for all our customers. Thank you for choosing IB PrimeX.
SHPPING POLICY
We are committed to delivering your orders safely and on time. Please review our shipping policy below before placing your order.
Processing Time
Orders are typically processed within 3–5 business days.
In-stock products: Orders are usually dispatched within 3 business days.
Made-to-order products: Production and dispatch time depends on the order quantity, product specifications, and current production schedule. Our sales team will confirm the estimated production and shipping time after reviewing your order.
We always strive to process and ship orders as quickly as possible while maintaining our high quality standards.
Shipping Rates
Shipping charges are based on the product type, order quantity, total weight, packaging requirements, and delivery destination.
To receive an accurate shipping quotation, please send us the details of the products you require through our Contact Form or email us at info@ibprimex.com Our team will review your request and provide you with the shipping cost and delivery estimate as quickly as possible.
Shipping Methods
We work with reliable international courier services to ensure secure and timely delivery. Available shipping options and estimated delivery times will be shown during checkout based on your location..
International Shipping
IB PrimeX ships to customers worldwide.
International orders may be subject to customs duties, import taxes, or other government fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price.
Estimated Delivery Times
We offer two shipping methods to suit your requirements:
By Air Freight
Europe & USA: Approximately 5–8 business days.
Asian Countries: Approximately 5–8 business days.
By Sea Freight
Europe & USA: Usually Approximately 4–8 weeks.
North & South America: Approximately 4–8 weeks.
Please note that delivery times are estimates and may vary depending on customs clearance, shipping schedules, weather conditions, and other factors beyond our control. The exact delivery time will be confirmed when your order is finalized.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can track your shipment through the courier’s tracking system using the tracking number provided.
Shipping Delays
Although we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to:
- Customs inspections
- Severe weather conditions
- Public holidays
- Courier service disruptions
- Other unforeseen circumstances
- We appreciate your patience and understanding if such delays occur.
Shipping Address
Please ensure that your shipping address is complete and accurate before placing your order.
IB PrimeX is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.
Contact Us
If you have any questions about our Shipping Policy or need assistance with your order, please contact us at info@ibprimex.com
RETUN POLICY
Customer satisfaction is our priority. We strive to deliver high-quality products that meet your expectations. If you are not completely satisfied with your purchase, please review our return policy below.
Return Period
You may request a return within 7 days of receiving your order.
Return Eligibility
To qualify for a return, the product must:
- Be unused and in its original condition.
- Be returned in its original packaging. Include all original accessories and documentation, if applicable.
- Be accompanied by the original order number or invoice.
Products that have been used, altered, damaged by the customer, or returned without original packaging may not be accepted.
Non-Returnable Items
The following items cannot be returned or refunded unless they are received damaged or defective:
- Custom-made products
- OEM and Private Label orders
- Personalized or customized products
- Clearance or final sale items
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Include your order number along with clear photos of the product and packaging so we can review your claim and provide a suitable solution.
How to Request a Return
To request a return, please email us with the following information:
- Order Number
- Product Name
- Reason for the return
- Photos of the product, if applicable
Our team will review your request and provide return instructions if your request is approved.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect item.
We recommend using a trackable shipping service, as we are not responsible for returned items lost during transit.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 3–7 business days. Processing times may vary depending on your bank or payment provider.
Original shipping charges, customs duties, and import taxes are non-refundable unless otherwise required by law.
Order Cancellation
Orders may be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled and must follow the return procedure outlined above.
Contact Us
If you have any questions about our Return Policy or need assistance with a return, please contact us.
IB PrimeX
Email: info@ibprimex.com
We are committed to providing prompt support and ensuring a smooth experience for every customer.
PRIVACY POLICY
(Effective Date: August 3, 2026)
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when visiting our website.
Information We Collect
We may collect the following information:
- Your name
- Email address
- Phone number
- Company name
- Country
- Any information you provide through our contact forms or email
How We Use Your Information
We use your information to:
- Respond to your inquiries
- Provide product information and quotations
- Process business requests
- Improve our website and customer service
- Communicate with you regarding our products and services
Information Sharing
We do not sell, rent, or trade your personal information to third parties. Your information is only used for business purposes and may be shared with trusted service providers when necessary.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.
Cookies
Our website may use cookies to improve your browsing experience and analyze website traffic. You can disable cookies through your browser settings if you prefer.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Your Rights
You may contact us at any time to request access to, correction of, or deletion of your personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us at info@ibprimex.com